The global health and security measures being implemented to stem the spread of the virus is rapidly evolving and conditions are changing frequently. We will provide timely updates to upcoming guests as best we can with verified information.
We expect travel to St Martin/St Maarten to be impacted in April as well as May. The island of St Martin has health and security measures in place until May 14th. We would recommend that you consider postponing your dates until the current situation improves.
For those traveling in June and July, we advise a wait and see approach until May 1st. Currently most property managers will allow for postponement for guests with travel dates in April and May. For those traveling after June 1st, managers will only consider it on a case by case basis and encourage those guests to hold off postpone requests until you are 30 days from travel.
Additionally, the managers have eased their cancellation policy. If you cancel your reservation more than 14 days prior to arrival, only your deposit (or 50% of funds) will be forfeited rather than the 100% forfeiture.
However, we recommend postponement as the best option and in the best interest of our clients.
Your health and safety are our paramount concern, if you wish to postpone your dates of travel, we please ask you to send an email to our reservations desk that includes the following information:
Head Guest Name
Preferred dates to rebook the property
We ask that communications be sent by email rather than by phone so responses can be tracked and properly organized.
Please send the information to the following email accounts :
We will be responding to requests as soon as possible with the prioritization for guests traveling in the next 14 days.
For reservations in June and July, we are advising a wait and see approach. There is no benefit or urgency to act prematurely. We highly recommend monitoring the situation until May 1st to provide clarity of the ongoing situation.
We will continue to work on impacted reservations on a case by case basis and notify clients that we deem will be impacted by current conditions. Our company works on your behalf and we will negotiate the best possible outcome. Please do not hesitate with any questions. We thank you for your patience and cooperation during this highly regrettable time.
Please note that refunds for villa rentals are not being extended by managers since these are short term lease agreements and the villa can be delivered to the client. Per the terms and conditions, all risk of travel is the responsibility of the guest. However, the managers are acting in good faith and being accommodative to allow for postponement in this era of shared sacrifice. So the best option we recommend if you do not wish to travel is to consider postponing.
To learn more about vacation rental obligations: Vacation Rental Cancellation Policy Explainer.