One of the best vacation experiences I have ever had! Sunrise Villa is beautiful with unmatched views and the Concierge service and attention we received in the months leading up to our check-in was amazing. Even housekeeping service was great. I would definitely use St Martin Blue again and would be recommending to friends!
Arima, TT, 1 month ago
Anonymous4 out of 5 stars
Verified Customer
St Martin Blue provided great communication and recommendations before we arrive on this island. The concierge was very nice, knowledgeable, and responsive to our requests. And the transportation to and from the airport was appreciated. Acknowlegment of some of the negative aspects of the villa would have been appreciated like ants, termite damage, and a hazardous (when wet) pool deck.
Olney, US, 2 months ago
Anonymous2 out of 5 stars
Verified Customer · La Siesta
We stayed in the La Siesta villa in Terres Basses, Saint Martin (French side). The villa and views were beautiful and it was nicely located close to Rouge Baie (walking distance), Marigot, and the Dutch side. We felt safe with a gated entrance to the community (closed at night) and the gated villa driveway/property. The size of the pool was perfect, lots of comfortable outdoor furniture, and working grill. The negatives included a powder room door eaten by termites that barely opened and closed (and luckily stayed on the frame), an overrun of ants in the kitchen and our bedroom, we were told "it's summer", however we personally treated them with vinegar and Terro liquid bait to eliminate some of them. And along with ants comes lots of ant bites and ants in our BED, bags, food, bathroom items, etc. We lost hot water for a couple days upstairs but the concierge had it fixed after notifying them of the issue. Finally the pool deck is hazardous when wet, which is impossible to avoid since we used the pool regularly. The tile was extremely slippery and not safe to walk or stand on when wet. Most of our guests slipped multiple times, and I personally fell hard and twisted and hurt my knee very badly, to the point of barely being able to walk and limiting my activity the majority of my vacation. My injury is going to require a trip to the Orthopedist and likely an MRI. Do not go barefoot when pool deck is wet, which is counter-intuitive since you don't wear shoes in pools — a warning from the rental company would have been nice. Note: the same tile is in the bedrooms/bathrooms resulting in the same slippery-when-wet surfaces, especially when barefoot (like taking a shower). The lack of shower doors made it extra treacherous, as we ended up with water all over our entire bathroom floor. Requiring us to put towels down on the floor and IN the shower, while showering, so we didn't slip and fall.
Olney, US, 2 months ago
Todd5 out of 5 stars
Verified Customer · Casa Aquila
Our family had an amazing experience in a gorgeous villa. The team exceeded our expectations in every way. The Chef service, the daily housekeeping, the general communication and island knowledge and the property most.
Matthews, US, 2 months ago
Todd5 out of 5 stars
Verified Customer
Our family had an amazing experience in a gorgeous villa. The team exceeded our expectations in every way. The Chef service, the daily housekeeping, the general communication and island knowledge and the property most.
Matthews, US, 2 months ago
Betty5 out of 5 stars
Verified Customer
A wonderful family vacation! The home was beautiful. Had everything we needed for our family of 12. Appreciated the housekeeping everyday.
St. Louis, US, 2 months ago
Jason5 out of 5 stars
Verified Customer
Incredible house and exceptional services St. Martin Blue and the entire staff. I would highly recommend using them. They made the entire trip so easy.
Pittsburgh, US, 2 months ago
Jason5 out of 5 stars
Verified Customer · Happy Bay
One of the best vacation houses I’ve ever rented. All the bedrooms were spacious and clean. The view was absolutely amazing. The 5 minute walk to Friars Bay Beach was convenient. We toured the entire island and Friars Bay Beach was one of the best.
Pittsburgh, US, 2 months ago
Brooke5 out of 5 stars
Verified Customer · St Martin Boat Charter - Boston Whaler 320
Andrew and his mate were outstanding. The boat was a gem. Snorkeling and rafting were fun. Andrew took us to three locales which were stunning. One glitch — we ordered a charcuterie board which was not delivered. On the plus side Andrew comped soft drinks and Heineken. Andrew made it right . Highly recommended.
Marigot, MF, 2 months ago
Karen5 out of 5 stars
Verified Customer
We loved staying in Mille Fleurs again! Everyone that we encountered was great! Jahelle, the concierge was helpful every time we needed help whether it was something with the house, a reservation or a taxi! We also love the convenience of having the car delivered to our house. We will be back!
Antigua and Barbuda, 2 months ago
Amanda5 out of 5 stars
Verified Customer
Beautiful house, great location, amazing staff - everything was great!
3 months ago
Marie5 out of 5 stars
Verified Customer
Absolutely a beautiful villa with plenty of room for our large family. We loved every bit of it. Leo was welcoming and very informative. The kitchen was enormous and we did have some rather large family meals there
Pineville, US, 3 months ago
Marie5 out of 5 stars
Verified Customer · Mes Amis
Mes Ami’s was magnificent and plenty of rooms for our family of 18. The kitchen was enormous and well equipped Leo was informative and welcoming. The cleaners always had plenty of pool towels ready for us It was a wonderful experience
Pineville, US, 3 months ago
Lori4 out of 5 stars
Verified Customer · Amber
The villa itself is beautiful and spacious. It's large enough for a group to enjoy without feeling crowded, and the loungers were some of the most comfortable we've ever had at a vacation rental. We spent a lot of time outside because the pool and patio area were just so enjoyable.
The only reason I'm not giving the villa five stars is because the bedroom layout isn't represented accurately in the listing. One of the king bedrooms is actually a detached lower-level suite that requires you to leave the house and walk down a hill to access it, and the main level bedroom with twin beds cannot be converted into a king as advertised. Had the listing been accurate, we could have planned accordingly. The home also has a disconnected exhaust system in the kitchen, which causes the smoke detector to go off when using the gas stove.
Overall, the home itself is wonderful. Our frustrations had much more to do with the management company and the overall guest experience than with the villa itself.
Statesville, US, 3 months ago
Lori3 out of 5 stars
Verified Customer
We recently stayed at Villa Amber through St. Martin Blue. While the villa itself was beautiful, the overall experience fell well short of what we expected from a luxury villa company.
The first issues began long before our arrival. During the months leading up to our trip, customer support from St. Martin Blue was consistently difficult to reach. Several emails and phone calls went unanswered. We eventually began working directly with the concierge, who was responsive, but most requests still had to be relayed back to St. Martin Blue, often resulting in delays of several days to a week. Even the website chatbot simply acknowledged my messages and stated they would be forwarded, yet no one ever followed up. The lack of communication before our vacation left us apprehensive before we even arrived.
Unfortunately, the problems continued upon arrival. Our private airport transfer was not waiting for us as scheduled. After contacting the concierge, the driver arrived about 15 minutes later. Once we reached the villa, we discovered that the wrong rental vehicle had been delivered. We had reserved a seven-passenger minivan but instead received a five-passenger SUV. Fortunately, the concierge quickly resolved this issue.
Our biggest disappointment was that the villa listing was inaccurate. Villa Amber is advertised as having three main-floor bedrooms, including two with king beds and a third with twin beds that can be converted into a king. It also states that the lower-level bedroom has a queen bed. This is simply not accurate. The twin beds cannot be converted into a king because they are on separate frames and cannot be joined—a fact confirmed by the concierge upon our arrival. Additionally, the second king bedroom is actually a detached lower-level suite. Reaching it requires leaving the main house, walking down a hill, and entering through a separate exterior entrance. While this arrangement may work well for some groups, it is materially different from what the listing suggests and should be clearly disclosed so guests can make informed decisions. Traveling with men who are 6 foot 5 expecting a King size bed, and one of which had mobility issues making the lower level bedroom unaccommodating, made this quite inconvenient.
Within our first hour at the villa, we found a large dead bird floating in the overflow section of the infinity pool. The concierge promptly arranged for someone to remove it, but it certainly wasn't the welcome we expected.
We also encountered several service inconsistencies. 100% Villas, the local management company contracted by St. Martin Blue, provided us with a list of available guest services that included electrical power adapters. When we requested them, we were told they actually do not provide adapters and that we should purchase our own. It would have been helpful if the information provided to guests was accurate.
We were also surprised to learn that guests are responsible for transporting their own trash to the neighborhood garbage collection station. For a luxury villa rental, this seemed like an unusual expectation, especially considering some guests may not rent a vehicle.
The pool is serviced only once per week, which proved insufficient. Because of the constant wind, insects, and debris, the pool accumulated noticeable debris daily. There wasn't even a skimmer available, so we improvised one ourselves and cleaned the pool each day in order to enjoy using it.
Housekeeping staff were friendly and courteous, but communication surrounding housekeeping was lacking. One day we were away from the villa from morning until evening. Since our bedrooms are accessed directly from outside, we locked them before leaving. When we returned that evening, the bedrooms had not been serviced. The concierge explained that housekeeping did not enter because the rooms were locked. However, no one had informed us that the doors needed to remain unlocked, and the concierge also confirmed that housekeeping has keys to those rooms. Housekeeping did return to service the rooms after we contacted the concierge.
Communication regarding Bastille Day was similarly confusing. On Monday evening we were informed that housekeeping would not be available Tuesday because of the holiday. That was perfectly understandable, although it would have been helpful to know in advance (not the night before). Ironically, housekeeping arrived on Bastille Day anyway because, according to the housekeeper, no one had told her she wasn't supposed to work.
The kitchen presented another issue. Every time we cooked, the smoke alarm activated because the exhaust hood above the gas range was disconnected and nonfunctional. When I contacted the concierge, I was initially told the home did not have a kitchen exhaust system. After explaining that it did—but that it had clearly been disconnected—I was then told they were "waiting on a part." Based on its condition, it appeared the exhaust had been disconnected for quite some time. An honest explanation would have been much more appreciated than conflicting information.
Individually, many of these issues might seem minor. Collectively, however, they created an experience that fell far short of the premium service and attention to detail we expected from a luxury villa management company. While the concierge team did their best to address problems as they arose, many of the issues could have been prevented through better communication, more accurate property descriptions, and stronger operational oversight.
The villa itself is beautiful, but based on our overall experience, we would not book through St. Martin Blue again.
Villa Carisa on St. Martin is the ideal spot for a romantic retreat or a relaxing vacation with another couple. Located directly on the beach at elite Baie Rouge, Villa Carisa offers every amenity you need to make your St. Martin escape unforgettable.
This villa is designed to capture panoramic views of the ocean and the neighboring island of Anguilla in the distance. A top quality audio system provides music that can be heard from the gazebo, the heated pool, and from every room in the air-conditioned home.
Soft contemporary styling with a Caribbean flair makes 2 bedroom Villa Carisa a popular choice of guests. The cushioned sofas in the living room are angled to maximize the magnificent views framed by a wall of windows. A gourmet kitchen offers conveniences like a barbecue and an ice maker. Guests will enjoy indoor/outdoor living with the covered open air dining area, perfect for al fresco dining to take advantage of ocean breezes and views of the bay.
The two beautifully appointed, equally sized bedrooms are situated around the pool and feature over-the-top luxuries like remote control shades, pop-up TVs and high end mattresses. Both have ensuite baths and king size beds. The first bedroom has a private courtyard, while the other provides dramatic ocean views. A comfortable home theater has a 60-inch TV and a DVD player, and WiFi Internet access is available throughout the villa.
Villa Carisa is situated in the ideal St. Martin location, providing the seclusion of a private estate coupled with easy access to shopping and restaurants. The town of Marigot with its high end boutiques and waterfront dining is just a ten minute drive, and necessities are available at the grocery store five minutes away. Best of all, the beach and the sparkling water of Baie Rouge is just outside your door.
Villa Carisa has a heated pool that communicates with the Tub portion of the Pool that is heated at 32-35 degrees.
The water is always very warm, but the villa being beachfront, and on a very windy beach, the temperature of the water never remains at this temperature when it’s windy
Perfect Villa for a family of four getaway. Views and accommodations were incredible. Would definitely go back.
Source: ReviewsIO
Louis
Oct, 2025
Carisa feels like home every time we stay here, and Cindy (the housekeeper) treats us like family. What else could you possibly need...this house, this pool and this beach. Heaven. ?
Source: ReviewsIO
Jane
Jun, 2025
Beautiful location. The kitchen needs some improvement.
Source: ReviewsIO
John
Jun, 2025
The most amazing, comfortable accomodations with a friendly, helpful staff and unrivaled views of the ocean and sky ... not to mention the infinity pool and hot tub
Far exceeding expectations.
Source: ReviewsIO
Siglinda
May, 2025
Absolutely gorgeous place. Staff is the absolute best! Hope to return next year.
Source: ReviewsIO
Joan W.
Jun, 2024
ABSOLUTELY AMAZING! You cannot get a better location- swimming in the infinity pool on the beach was memorizing! The staff- especially Cindy- tended to all of our needs with professionalism and kindness. I would change nothing- highly recommend!
Katie
Apr, 2024
Breathtaking views of the ocean. It was hard to leave. Stunning house. Everything was beautiful and worked great for our family. Cindy the housekeeper is amazing. Can't say enough good things about the home.
Breathtaking views of the ocean. It was hard to leave. Stunning house. Everything was beautiful and worked great for our family. Cindy the housekeeper is amazing. Can't say enough good things about the home.
Courtney
Mar, 2024
Villa Carisa is absolutely STUNNING. The villa is exactly as it appears in the photos and really exceeded our expectations. The decor is minimalistic and makes the villa feel so peaceful. We were greeted by the wonderful housekeeper, Cindy, who gave us the grand tour and allowed us to pick our bedroom (since we only reserved one). She was so kind and answered all of our questions, as well as entertained our "ooh"s and "ahh"s as we walked around the property. We did not feel the need nor want to really leave the villa. We made breakfast and lunch at the home every day and ate out only once- otherwise we got takeout for dinner and brought it back to eat at the outdoor dining table. You cannot beat the views at Carisa! Cindy gave us flexibility with her schedule, allowing us to let her know if a certain time was better for her daily cleaning. She kept the villa looking beautiful and always asked to make sure we were doing well and did not need anything. Also- the property is very secure. You have to be let into the gated Baie Rouge Residences community by a guard and then the home itself has a gate, which opens with a clicker, which you are provided, or may be opened from inside the house if you are home. We felt very safe and secluded, which was what we wanted for this vacation. You will have the most magical time in Saint Martin if you stay at Villa Carisa! It absolutely was the best vacation we have ever been on.
Georgia
Dec, 2023
As always, we had an amazing experience in St. Martin. The house was perfect, the staff was lovely and thorough, and the weather on the island was dependably ideal. We left looking forward to our next visit!
Sharon
Nov, 2023
Amazing property, we can't wait to stay again!!
They were great to work with, good communication
Steven
Jul, 2023
" Perfect – Relaxing Vacation My wife and I have visited the Caribbean before and stayed in upscale resorts. We even rented Villa Carisa for 8 days in 2017, just before Hurricane Irma. After some new research we decided to revisit Villa Carisa in mid-June. What can we say other than – spectacular and extraordinary. The pictures on the web site are accurate but they do not truly capture the quality of the villa or the beauty of the setting. Walking into the villa is a breathtaking experience. You have heard of infinity pools, well Villa Carisa has an “infinity living room.” The view of the bright blue water is magnificent. As described in the materials, the villa has a stunning pool and jacuzzi. The sound system is awesome. The kitchen is well equipped. We ate EVERY meal during our seven day stay outside under the gazebo. We knew the beach was going to be secluded but, in many ways, it seemed that we had our own private one-mile beach. The Baie Rouge sand is soft and there are large rocks on the beach at the entrance to the water, but there was more sand this year than in 2017 and many of the rocks were covered. Fortunately, there is a 100–200-yard stretch of pure sand right in front of Carisa which made easy access to the beautiful blue water. We had also heard concerns about seaweed in the Caribbean. Not to worry, the water was pristine. Finally, we found a great place right in front of the villa to snorkel, which we visited many-many times, with lots of brightly colored fish. We walked the beach several times each day. We also visited several other beaches on the island but always found Baie Rouge to be our favorite. We did find seaweed at Orient Beach. We went grocery shopping a few times to make sure we had all the food and drink we needed for our visit. We also used the St. Martin Blue website to order meal delivery to the villa. It was the perfect way to have gourmet food on a beautiful beach with the best views on the island under the gazebo at our villa. We especially liked the Paella Valenciana. Thank you to all who made our stay so very extraordinary: Cindy, the delightful housekeeper, and a wonderful concierge team. Villa Carisa is the top property on St. Martin for two to four guests. We give it the highest possible recommendation. We look forward to visiting again for what we are sure will be another perfect vacation.
Steven
Jul, 2023
Perfect – Relaxing Vacation My wife and I have visited the Caribbean before and stayed in upscale resorts. We even rented Villa Carisa for 8 days in 2017, just before Hurricane Irma. After some new research we decided to revisit Villa Carisa in mid-June. What can we say other than – spectacular and extraordinary. The pictures on the web site are accurate but they do not truly capture the quality of the villa or the beauty of the setting. Walking into the villa is a breathtaking experience. You have heard of infinity pools, well Villa Carisa has an “infinity living room.” The view of the bright blue water is magnificent. As described in the materials, the villa has a stunning pool and jacuzzi. The sound system is awesome. The kitchen is well equipped. We ate EVERY meal during our seven day stay outside under the gazebo. We knew the beach was going to be secluded but, in many ways, it seemed that we had our own private one-mile beach. The Baie Rouge sand is soft and there are large rocks on the beach at the entrance to the water, but there was more sand this year than in 2017 and many of the rocks were covered. Fortunately, there is a 100–200-yard stretch of pure sand right in front of Carisa which made easy access to the beautiful blue water. We had also heard concerns about seaweed in the Caribbean. Not to worry, the water was pristine. Finally, we found a great place right in front of the villa to snorkel, which we visited many-many times, with lots of brightly colored fish. We walked the beach several times each day. We also visited several other beaches on the island but always found Baie Rouge to be our favorite. We did find seaweed at Orient Beach. We went grocery shopping a few times to make sure we had all the food and drink we needed for our visit. We also used the St. Martin Blue website to order meal delivery to the villa. It was the perfect way to have gourmet food on a beautiful beach with the best views on the island under the gazebo at our villa. We especially liked the Paella Valenciana. Thank you to all who made our stay so very extraordinary: Cindy, the delightful housekeeper, and a wonderful concierge team. Villa Carisa is the top property on St. Martin for two to four guests. We give it the highest possible recommendation. We look forward to visiting again for what we are sure will be another perfect vacation.
Michael
Apr, 2023
House is great. Beach is great and very quiet. There are no lounge chairs in the beach. The jacuzzi and showers get warm but never hot. The food to the room is just average, there’s an outside food delivery service that offer many restaurant options. Family room cushions are very hard and not comfortable. On a rain day we asked Daggi where to go and she sent us to Marigot. Not a good place for shopping or restaurants and surrounded by the ghetto. We heard Orient Beach and Ansel Marcel are better places to visit.
David
Mar, 2023
Beautiful home. Very clean and well maintained. You almost don't want to leave the home to explore the island.
Very helpful and easy to arrange the rental.
Dmitry
Mar, 2023
Great villa and location. Very private.
Lliam
Nov, 2022
Great house with a warm and friendly house keeper!
Wonderful home! Well kept and maintained. My only two suggestions would be to see what could be done about the ants and mosquitoes.
Angela
Jul, 2022
Absolutely stunning! Service was great, location was perfect, house and views were breathtaking. Could not have asked for more. A vacation I will never forget.
Everything was absolutely perfect! We could not have asked for a better location and the house was stunning. Felt safe, was clean and the service was perfect. We’ve already told everyone about our experience.
Cothee
Jun, 2022
My husband and I spend a week at this amazing house!! Everything was perfect and we can’t wait to go back!!!
Frank
Jun, 2022
This was a perfect villa for our needs this trip but was too pricey for us to use it more often. We did not care for the brand of toiletries provided in the villa and ended up using our own. The maid's arrival times were erratic.
Georgia
Jan, 2022
Every house we have ever stayed at in the St. Martin Blue collection has exceeded expectations and our 2021 experience was no exception. The house was in mint condition, service was flawless and when we had a problem (of our own making), our on-island concierge swooped in and took care of the issue. The professionalism and dedication to customer service represents hospitality at its finest--something ever rarer these days and therefore all the more precious. We are already looking forward to our next visit to St. Martin.
Carisa was the perfect house for our family--the beach setting and fabulous views made for an ultra-relaxing visit. We ordered groceries to the house and cooked at home every evening, enjoying the sea-views as we dined. It was a perfect escape--especially during a pandemic. We can't wait to come back.
Julie W.
Jun, 2016
My husband and I just spent the most wonderful week of my life at Villa Carisa.
Watching the clear blue seas waves breaking on the beautiful secluded beach while sipping a glass of wine while we lie by the pool has a lot going for it.
The villa is tastefully furnished and situated in a private compound with round the clock security. Housekeeping and concierge service is perfect and quickly solve any problems before they arise. All the entertainment and nightlife are a short distance away, but still sufficiently far enough from the secluded bay to ensure your peace, tranquility and privacy.
Listening to the sound of the sea 10 meters away, watching the sailboats glide by as the sunsets is hypnotically relaxing. We have never felt so renewed in both body and soul.
We don’t want to go but we leave Villa Carisa with one thought in mind, we must come back.
Source: HomeAway/VRBO
Ivonne G.
Jan, 2016
Villa Carissa in St. Martin is spectacular! There are only 13 homes on this private beach. This is most definitely luxury at it's finest. The Villa has new furnishings and a state of the art music system with speakers all throughout the house, the pool, and even on the beach wall. It is a luxury 2 Master bedroom estate with a large family room, media room, full kitchen, phenomenal outside gazebo and most importantly on the beautiful Baie Rouge beach. I'm not sure when the house was built but it looks brand new. The pictures shown on HomeAway are exactly as the house is when I was there. Cindy, the housekeeper who comes in every day as required is super friendly and she keeps the place looking fantastic. We also had a full Concierge service at our disposal that helped with all of our reservations. Some of our favorite places were Kontiki Bar in Orient Bay, Sunset Beach where we had drinks and watched KLMs 747 fly over us before landing, and Kokomos on Sunday for Sunset. Villa Carissa in St. Martin is an amazing place and I truly recommend staying there.
Source: HomeAway/VRBO
James H
Feb, 2014
Property was perfect. Loved stereo system. Only problem was Mosquitos, inside and out.
St Martin Blue services were great...all done as promised. Chef dinner at villa a little disappointing. Expected a little more interaction with chef.
My wife's massage at the villa was one of the best she has ever had.
James J
Jul, 2012
The Villa Carisa was perfect for us. The villa, the grounds, the pool and spa, and the proximity of the beach were wonderful! We thoroughly enjoyed our two-week stay.
Courtney and Dave H.
Jun, 2010
We arrived at the villa today and really love it. Our first meal was delivered as scheduled and was delicious!
Reservation deposit is 35%. Full balance is due 90 days prior to arrival.
Christmas/New Year Booking Condition: 50% deposit required. Balance due by September 1st.
Cancellation Policy: For cancellation greater than 60 days prior to arrival date, 35% of the gross rental rate is forfeited. Cancellation 60 days or less prior to arrival date, 100% of the gross rental rate is forfeited. Please note all Christmas and New Years reservations are non-refundable.
Check In / Check Out: 4pm / 12 noon
Damage Deposit: $1000
Children Welcome (all ages)
Pets allowed with permission
No Smoking
Housekeeping: Daily maid service except Sundays and Public Holidays
All extra charges to be paid at end of stay in local currency.
Christmas/New Year Minimum Length of Stay- The villa will accept a 7-night stay over Christmas and a 10-night stay over New Year's Eve. Over both Holidays, a 14-night stay is required.
Complimentary delivery of the car rental
Provisions and groceries are not included
Rates are set in US Dollars. Prices in other currencies may fluctuate.
Once a vacation home is selected, the pampered adventure begins. Our concierge team will assist with creating a magical and immersive vacation experience. Our services include
While available for advanced requests, the concierge team connects with guests 30 days prior to arrival to coordinate arrivals and to reserve desired services and experiences. Guests with scheduled Christmas/New Year stays will be contacted 90 days prior to arrival.
No. You will not share the villa with another party. The villa is exclusively yours. If a larger villa offers a lower bedroom rate category, the villa will remain exclusively yours but the unrented bedrooms will be locked off.
For example, a 5 bedroom villa that offers a 3 bedroom rate will be the exclusive use of the guest but two bedrooms and their en-suite bathrooms will be locked off. Capacity is capped at 2 guests per bedroom.
Are we protected from fraud?click to open
Yes. St. Martin Blue stands behind you throughout your entire vacation. Unlike other companies, each property we offer has been hand picked to ensure that our standards are met. All property managers are vetted and payments are required to be held in escrow. Our primary obligation is to ensure your satisfaction and to have an exceptionally memorable vacation.
Can you explain the reservation process?click to open
Once a reservation request is received, St. Martin Blue will request a contract from the property manager for your dates of interest. Once the dates are confirmed and contract is received from the property manager, a payment will be required to confirm your reservation.
Once a reservation is confirmed, a concierge will welcome you to the planning stages of your vacation to assist with arrival logistics, rental cars, transfers, and a host of concierge services.
Can we arrange an early check in?click to open
Early check in may be possible but is at the sole discretion of the property manager. Early check in permission may not be granted until 24 hours prior to arrival.
Can we arrange a late check out?click to open
A late check out is rarely granted due to the turnover needs of a villa. A late check out may only be granted 24 hours prior to your departure from the property and only when there is no check in scheduled on the day of your check out. If a late check out is urgently needed please contact us.
Are transfers to the property included? click to open
Select villas may include a one way or roundtrip airport transfer while others may provide an escort or meeting point. Arrival logistics will be handled by your dedicated concierge as well as other concierge needs. The property's transfer policy will be listed under the Policies section.
What to expect upon arrival?click to open
In general, a villa orientation will be provided along with a key turnover. During the orientation, information and instructions for the property will be provided. Emergency contact information will be provided. We are available 7 days a week to assist with any urgent needs.
The arrival procedures due vary from villa to villa, select villas may include welcome provisioning while other properties will provide basic arrival information.
What is the cancellation policy?click to open
Since these vacation homes are one of a kind properties, the cancellation policy is strict. We highly recommend considering trip/travel insurance to protect against any unexpected cancellations or issues that may arise.
For more details, please visit Travel Protection
What happens if the property becomes unavailable after I reserve?click to open
In the unlikely event, the rented property becomes unavailable due to a major issue that may affect a guest's experience or a transfer of ownership, St. Martin Blue will coordinate with the property manager to find an alternate property of equal or superior standard that is subject to the guest's approval. If an alternate property is not acceptable to the guest, the guest will receive a full refund.
Do you accept credit cards (American Express, Mastercard, or Visa)?click to open
Yes, we accept all major credit cards. American Express, Visa, Mastercard and Discover are accepted. Please note that credit card charges may be subject to additional fees. There are no fees with payment by wire transfer or check.
In the near future, we expect to accept a greater variety of payment methods and currencies via Stripe.
Is housekeeping included?click to open
Housekeeping tends to be a standard among vacation homes but the frequency may vary greatly depending on the property manager’s standards. Most properties will offer daily housekeeping (except Sunday and Christmas/New Year holidays) while other villas may only provide a mid-week cleaning. Please refer to the Staff section to learn about the housekeeping frequency of the property.
Are towels and linens provided?click to open
Yes. The property will provide bath and pool towels along with linens. Towels and linens will be refreshed as needed.
Are toiletries and tissues provided?click to open
A property may supply an initial supply of soap, shampoo, toilet paper and paper towels but replenishment of supplies once exhausted may be the responsibility of the guest. Each property varies in their handling of toiletries and paper products.
Is a hair dryer available?click to open
A hair dryer should be available at the property. Upon arrival, please check the bathrooms or closet. Typically, a hair dryer is included in each bathroom.
Is an iron included?click to open
Typically yes, irons tend to be standard equipment for vacation homes. Please ask the property representative upon orientation for the location of the iron.
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"We had the most wonderful vacation. Everything was even beyond our expectations. The house was beautifully designed to give us each our privacy and also to come together to enjoy the outdoor dining area and the common rooms. We would love to come back and enjoy another wonderful vacation at Ambience."