Encore

One of the best vacation experiences I have ever had! Sunrise Villa is beautiful with unmatched views and the Concierge service and attention we received in the months leading up to our check-in was amazing. Even housekeeping service was great. I would definitely use St Martin Blue again and would be recommending to friends!

St Martin Blue provided great communication and recommendations before we arrive on this island. The concierge was very nice, knowledgeable, and responsive to our requests. And the transportation to and from the airport was appreciated. Acknowlegment of some of the negative aspects of the villa would have been appreciated like ants, termite damage, and a hazardous (when wet) pool deck.

We stayed in the La Siesta villa in Terres Basses, Saint Martin (French side). The villa and views were beautiful and it was nicely located close to Rouge Baie (walking distance), Marigot, and the Dutch side. We felt safe with a gated entrance to the community (closed at night) and the gated villa driveway/property. The size of the pool was perfect, lots of comfortable outdoor furniture, and working grill. The negatives included a powder room door eaten by termites that barely opened and closed (and luckily stayed on the frame), an overrun of ants in the kitchen and our bedroom, we were told "it's summer", however we personally treated them with vinegar and Terro liquid bait to eliminate some of them. And along with ants comes lots of ant bites and ants in our BED, bags, food, bathroom items, etc. We lost hot water for a couple days upstairs but the concierge had it fixed after notifying them of the issue. Finally the pool deck is hazardous when wet, which is impossible to avoid since we used the pool regularly. The tile was extremely slippery and not safe to walk or stand on when wet. Most of our guests slipped multiple times, and I personally fell hard and twisted and hurt my knee very badly, to the point of barely being able to walk and limiting my activity the majority of my vacation. My injury is going to require a trip to the Orthopedist and likely an MRI. Do not go barefoot when pool deck is wet, which is counter-intuitive since you don't wear shoes in pools — a warning from the rental company would have been nice. Note: the same tile is in the bedrooms/bathrooms resulting in the same slippery-when-wet surfaces, especially when barefoot (like taking a shower). The lack of shower doors made it extra treacherous, as we ended up with water all over our entire bathroom floor. Requiring us to put towels down on the floor and IN the shower, while showering, so we didn't slip and fall.

Our family had an amazing experience in a gorgeous villa. The team exceeded our expectations in every way. The Chef service, the daily housekeeping, the general communication and island knowledge and the property most.

Our family had an amazing experience in a gorgeous villa. The team exceeded our expectations in every way. The Chef service, the daily housekeeping, the general communication and island knowledge and the property most.

A wonderful family vacation! The home was beautiful. Had everything we needed for our family of 12. Appreciated the housekeeping everyday.

Incredible house and exceptional services St. Martin Blue and the entire staff. I would highly recommend using them. They made the entire trip so easy.

One of the best vacation houses I’ve ever rented. All the bedrooms were spacious and clean. The view was absolutely amazing. The 5 minute walk to Friars Bay Beach was convenient. We toured the entire island and Friars Bay Beach was one of the best.

Andrew and his mate were outstanding. The boat was a gem. Snorkeling and rafting were fun. Andrew took us to three locales which were stunning. One glitch — we ordered a charcuterie board which was not delivered. On the plus side Andrew comped soft drinks and Heineken. Andrew made it right . Highly recommended.

We loved staying in Mille Fleurs again! Everyone that we encountered was great! Jahelle, the concierge was helpful every time we needed help whether it was something with the house, a reservation or a taxi! We also love the convenience of having the car delivered to our house. We will be back!

Beautiful house, great location, amazing staff - everything was great!

Absolutely a beautiful villa with plenty of room for our large family. We loved every bit of it. Leo was welcoming and very informative. The kitchen was enormous and we did have some rather large family meals there

Mes Ami’s was magnificent and plenty of rooms for our family of 18. The kitchen was enormous and well equipped Leo was informative and welcoming. The cleaners always had plenty of pool towels ready for us It was a wonderful experience

The villa itself is beautiful and spacious. It's large enough for a group to enjoy without feeling crowded, and the loungers were some of the most comfortable we've ever had at a vacation rental. We spent a lot of time outside because the pool and patio area were just so enjoyable. The only reason I'm not giving the villa five stars is because the bedroom layout isn't represented accurately in the listing. One of the king bedrooms is actually a detached lower-level suite that requires you to leave the house and walk down a hill to access it, and the main level bedroom with twin beds cannot be converted into a king as advertised. Had the listing been accurate, we could have planned accordingly. The home also has a disconnected exhaust system in the kitchen, which causes the smoke detector to go off when using the gas stove. Overall, the home itself is wonderful. Our frustrations had much more to do with the management company and the overall guest experience than with the villa itself.

We recently stayed at Villa Amber through St. Martin Blue. While the villa itself was beautiful, the overall experience fell well short of what we expected from a luxury villa company. The first issues began long before our arrival. During the months leading up to our trip, customer support from St. Martin Blue was consistently difficult to reach. Several emails and phone calls went unanswered. We eventually began working directly with the concierge, who was responsive, but most requests still had to be relayed back to St. Martin Blue, often resulting in delays of several days to a week. Even the website chatbot simply acknowledged my messages and stated they would be forwarded, yet no one ever followed up. The lack of communication before our vacation left us apprehensive before we even arrived. Unfortunately, the problems continued upon arrival. Our private airport transfer was not waiting for us as scheduled. After contacting the concierge, the driver arrived about 15 minutes later. Once we reached the villa, we discovered that the wrong rental vehicle had been delivered. We had reserved a seven-passenger minivan but instead received a five-passenger SUV. Fortunately, the concierge quickly resolved this issue. Our biggest disappointment was that the villa listing was inaccurate. Villa Amber is advertised as having three main-floor bedrooms, including two with king beds and a third with twin beds that can be converted into a king. It also states that the lower-level bedroom has a queen bed. This is simply not accurate. The twin beds cannot be converted into a king because they are on separate frames and cannot be joined—a fact confirmed by the concierge upon our arrival. Additionally, the second king bedroom is actually a detached lower-level suite. Reaching it requires leaving the main house, walking down a hill, and entering through a separate exterior entrance. While this arrangement may work well for some groups, it is materially different from what the listing suggests and should be clearly disclosed so guests can make informed decisions. Traveling with men who are 6 foot 5 expecting a King size bed, and one of which had mobility issues making the lower level bedroom unaccommodating, made this quite inconvenient. Within our first hour at the villa, we found a large dead bird floating in the overflow section of the infinity pool. The concierge promptly arranged for someone to remove it, but it certainly wasn't the welcome we expected. We also encountered several service inconsistencies. 100% Villas, the local management company contracted by St. Martin Blue, provided us with a list of available guest services that included electrical power adapters. When we requested them, we were told they actually do not provide adapters and that we should purchase our own. It would have been helpful if the information provided to guests was accurate. We were also surprised to learn that guests are responsible for transporting their own trash to the neighborhood garbage collection station. For a luxury villa rental, this seemed like an unusual expectation, especially considering some guests may not rent a vehicle. The pool is serviced only once per week, which proved insufficient. Because of the constant wind, insects, and debris, the pool accumulated noticeable debris daily. There wasn't even a skimmer available, so we improvised one ourselves and cleaned the pool each day in order to enjoy using it. Housekeeping staff were friendly and courteous, but communication surrounding housekeeping was lacking. One day we were away from the villa from morning until evening. Since our bedrooms are accessed directly from outside, we locked them before leaving. When we returned that evening, the bedrooms had not been serviced. The concierge explained that housekeeping did not enter because the rooms were locked. However, no one had informed us that the doors needed to remain unlocked, and the concierge also confirmed that housekeeping has keys to those rooms. Housekeeping did return to service the rooms after we contacted the concierge. Communication regarding Bastille Day was similarly confusing. On Monday evening we were informed that housekeeping would not be available Tuesday because of the holiday. That was perfectly understandable, although it would have been helpful to know in advance (not the night before). Ironically, housekeeping arrived on Bastille Day anyway because, according to the housekeeper, no one had told her she wasn't supposed to work. The kitchen presented another issue. Every time we cooked, the smoke alarm activated because the exhaust hood above the gas range was disconnected and nonfunctional. When I contacted the concierge, I was initially told the home did not have a kitchen exhaust system. After explaining that it did—but that it had clearly been disconnected—I was then told they were "waiting on a part." Based on its condition, it appeared the exhaust had been disconnected for quite some time. An honest explanation would have been much more appreciated than conflicting information. Individually, many of these issues might seem minor. Collectively, however, they created an experience that fell far short of the premium service and attention to detail we expected from a luxury villa management company. While the concierge team did their best to address problems as they arose, many of the issues could have been prevented through better communication, more accurate property descriptions, and stronger operational oversight. The villa itself is beautiful, but based on our overall experience, we would not book through St. Martin Blue again.